SHIPPING POLICY
Once an order has been placed, we cannot guarantee that it can be modified if it has already been prepared to ship. To cancel or modify your order, write to us at nastic@futbolemotion.com
We ship internationally to almost every country in the world. Select your country of destination in the purchase process and you will be able to check the prices of the shipping charges and the estimated delivery time. Products personalized with name and/or number have an additional delivery time of 4 working days to what is indicated on the payment page.
Keep in mind the availability date indicated throughout the purchase process, especially in case it is a pre-sale.
Remember that the prices indicated in the purchase process refer to shipping costs, and not customs costs (unless otherwise indicated). In the event that a package is detained at customs, it will be the buyer's responsibility to pay any taxes and customs fees applied to the package. gimnasticdetarragona.shop is not responsible for the cost of customs , nor the delay that they could cause to the delivery of the package. The client will not be able to return his order for this reason, except for an error made by gimnasticdetarragona.shop
Currently customs are included in shipments to: Mexico, Chile, Peru and Colombia.
To make an online purchase with store pickup, you must select the corresponding shipping method on the shipping page.
REFUND POLICY
Right of withdrawal
In any case, it will not be possible to exercise the right of withdrawal on:
- a) Personalized products do not admit returns or changes.
- b) Products that after delivery have been handled beyond what is considered a logical use to verify their normal use and are not suitable for resale.
- c) The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been fully executed by the employer, you will have lost your right of withdrawal.
- d) The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer cannot control and that may occur during the withdrawal period.
- e) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
- f) The supply of goods that can deteriorate or expire quickly (food, flowers, fruit baskets...).
- g) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery (underwear).
- h) The supply of goods that, after their delivery and taking into account their nature, have been mixed inseparably with other goods.
- i) The supply of alcoholic beverages whose price has been agreed at the time of entering into the sales contract and which cannot be delivered before 30 days, and whose real value depends on market fluctuations that the employer cannot control.
- j) Contracts in which the consumer and user have specifically requested the employer to visit them to carry out urgent repair or maintenance operations; If, during that visit, the entrepreneur provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts used necessarily to carry out maintenance or repair operations, the right of withdrawal must apply to said additional services or goods .
- k) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
- l) The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.
HOW DO I RETURN MY ORDER?
If you want to make a return you must follow the following steps:
Send us an email to tienda@gimnasticdetarragona.com with the order number and indicating that you want to make the return
Prepare your product in its original packaging
Send it to us at the following address
Porteromania SL (Football Emotion): Zaragoza Logistics Platform - C/Turiaso 27, ships 90-94 - 50197 Zaragoza (Spain)
Email: tienda@gimnasticdetarragona.com
If you wish, you can also return your order online at your club's store.
IMPORTANT:
Personalized products do not admit returns or changes.
The customer is responsible for the return costs.
The term is 14 calendar days from receipt of the order.
If what you want is a change of product or a size change, you must make the return and make a new purchase with the new product.
The returned product must be suitable for resale. Otherwise, you will not be able to exercise the right of withdrawal and our customer service team will contact you to return the order at no additional cost. Possible customs expenses that may be incurred in the return process are not included.
Guarantee
The guarantee of the products offered by Fútbol Emotion through its website gimnasticdetarragona.shop
- a) The Product will be delivered in perfect condition and in the quantity requested.
- b) The Product will conform to the characteristics most recently indicated by the manufacturer, as established on the Website or in the description of the Product materials at the time of placing the order.
Porteromania SL does everything in its power to deliver the Products in an optimal state. However, if you receive a Product that you believe is faulty, you must keep it in its current condition in order for us (or our agent) to check it within a reasonable period of time. In the case of a defective product, the seller must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user. The seller is responsible for the lack of conformity that is manifested within a period of three years from the delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it. Said clause will be applied taking into account the nature of the commercialized good.
To activate the guarantee it is necessary to present:
Purchase invoice from Porteromania SL.
In any case, the serial number of the product to be repaired must correspond to the files owned by Porteromania SL.
The guarantee will begin on the same day of delivery and/or acceptance of the order.
If, pursuant to the Agreement, you want us to repair or replace the Product or refund the amount you paid, you must ensure that the Product:
- a) It has not been used incorrectly or negligently, has not been handled improperly or recklessly and has not been subjected to abnormal or harmful conditions. In this regard, manufacturing defects will not be considered but rather incorrect use and/or wear caused by normal use:
A.1 ) Any customized product washed with corrosive chemicals.
A.2) Any personalized product washed without following the manufacturer's instructions. Example: Wash at more than 30ºC.
A.3) Any damage produced as a result of a wrong choice of size.
In the event that the Product does not meet any of the aforementioned requirements, we can decide, at our discretion, not to repair or replace the Product or to refund the amount paid and/or we can ask you to reimburse all transport and revision costs arising according to current standard rates. To carry out said refund, we can charge the aforementioned costs to your credit or debit card account or use the payment details provided when placing the Order. To the extent permitted by law, we are not responsible for any losses, liabilities, costs, damages or expenses that may result from the process.
GENERAL CONDITIONS OF CONTRACT
Right of withdrawal
These General Contract Conditions apply to the contracting of the products (the "Product/s") offered to any Internet user who places an order (the "Customer/s") through the web page hosted at www.futbolemotion.com and www.futbolemotion.es (the “Website”), owned by the entity PORTEROMANÍA, SL, which operates under the trademark FUTBOL EMOTION ® (“FUTBOL EMOTION”).
The identification and contact details of FUTBOL EMOTION are the following:
Registered office: Zaragoza Logistics Platform Calle Turiaso, 27, Naves 90-94 50197 Zaragoza
NIF nº: B-50907229
Email: soporte@futbolemotion.com
Web form: www.futbolemotion.com/es/contact
When making a request to contract a Product through the Web, the Client declares to be of legal age and have the legal capacity to contract the Products offered on it. For this purpose, FUTBOL EMOTION reserves the option of requesting, at any time, the Client documentation proving their age. In the event that FUTBOL EMOTION verifies that the Client does not have the required age or the Client does not meet the requirement of FUTBOL EMOTION, or does not attend to it correctly, FUTBOL EMOTION will cancel the sale of the requested Product.
The General Contract Conditions apply only to purchases of Products made by Clients through the Web and, consequently, will not apply in the event that Clients purchase products from third parties or in physical stores.
The contracting of Products offered through the Web entails the acceptance of the terms and conditions of the General Conditions of Contract, therefore, before proceeding to its acceptance, read its content carefully. If you do not accept the General Contract Conditions, the contracting of the Products will not be carried out and, consequently, it will not entail the assumption of any type of obligation and/or responsibility on the part of FUTBOL EMOTION.
Likewise, FUTBOL EMOTION reserves the right to modify the content and/or scope of the General Contract Conditions at any time, in which case, it will be duly notified.
Formalities
To proceed with the contracting of the Products, the Customer must be registered on the Web, follow each of the steps of the procedure provided on the Web and add them to the shopping cart that will be generated as the products are selected. to buy. However, the shopping carts are not binding for FUTBOL EMOTION or for the Customer.
In subsequent contracting processes, once the Client has already registered, it will only be necessary to provide the email address and password with which they have registered on the Web.
The Client must make diligent use of the credentials and not make them available to third parties, as well as notify FUTBOL EMOTION immediately of the loss or theft of the same or of possible access by an unauthorized third party. Likewise, you must comply with the rules of use provided in this section: https://www.futbolemotion.com/es/informacioncompra/obligaciones.
Price and method of payment
The price of the Products will be the one that appears in Euros on the Web and will include VAT and/or, where appropriate, any other tax and/or rate applicable in the applicable territory, as well as, where appropriate, any Shipping and customs expenses duly broken down in accordance with the provisions of the Web:
https://www.futbolemotion.com/es/informacioncompra/envio#gastos.[1] In the case of large volume orders, FUTBOL EMOTION reserves the right to modify the shipping costs of your order based on its volume, amounts that will be duly notified to the Customer immediately.
FUTBOL EMOTION reserves the right to make, at any time, the modifications it deems appropriate on the amount of the price of the Products. In any case, the price applicable to the contracting order made by the Client will be the one stated at the time of accepting the General Contract Conditions with respect to the selected Product.
The Customer must pay for the Products contracted through the means of payment provided on the Web. If applicable, the Customer must include the payment information that is required in the Product purchase procedure.
After said payment, the Customer will receive an email confirming the purchase of the Product(s) along with a copy of the General Contract Conditions. The Client may request a physical invoice from FUTBOL EMOTION for the Product contracting.
Delivery of Products
Once FUTBOL EMOTION has verified that the purchase has been made correctly, it will proceed to deliver the Products to the address indicated by the Client in the purchase procedure within a period that, in no case, will exceed thirty (30) days. days following the order confirmation date.
The Customer may track the orders through the tool provided on the Web.
The delivery of the Products will be considered made from the moment in which they have been made available to the Customer.
If at the time of delivery of the Products, the Customer is absent, they must contact the courier company contracted by FUTBOL EMOTION or the Customer Service to agree on another delivery date.
All purchase orders for Products are subject to availability of the Products. In the event of unavailability of the contracted Product, FUTBOL EMOTION will inform the Client of this and may offer him a product with similar characteristics of equal or superior quality, although the Client, alternatively, may cancel his purchase and recover the amount paid as soon as possible.
Responsibility
FUTBOL EMOTION makes every effort to offer you accurate and complete product information that is as up-to-date as possible. Notwithstanding the foregoing, the color of the products that appear on the Web may vary depending on the characteristics of the Clients' devices. For this purpose, FUTBOL EMOTION reserves the right to rectify the images of the products when necessary.
FUTBOL EMOTION will not be responsible for errors that may occur in the delivery of the Products in the event that the Client has not correctly completed the purchase form enabled on the Web. If there is any incident in the delivery of the Products, FUTBOL EMOTION will inform the Customer of this as soon as it becomes aware of it.
The risk of the Products will be transferred to the Customer from the moment they are made available to them and, in the event of their return, they will continue to be the responsibility of the Customer until they are delivered. to FOOTBALL EMOTION.
Likewise, FUTBOL EMOTION will not be responsible for the breach of any of the obligations derived from the General Contract Conditions due to force majeure.
Guarantee
The guarantee of the Products sold through the Web will comply with the provisions of current legislation and, therefore, in general, FUTBOL EMOTION will respond to the lack of conformity manifested by the Client within a period of three (3 ) years from the delivery of the Products.
Specifically, if the Product offered by FUTBOL EMOTION is not compliant, the Client must inform FUTBOL EMOTION as soon as possible by email soporte@futbolemotion.com and follow the instructions of FUTBOL EMOTION.
The Client must follow, at all times, the instructions of the Customer Service and the provisions of the "Guarantees" section to exercise the guarantee right.
In case of return of the good due to lack of conformity, the return costs will be borne by FUTBOL EMOTION.
withdrawal
The Customer has a period of fourteen (14) calendar days from the date of contracting the Products to exercise their right of withdrawal.
However, it is not appropriate for the Client to exercise the right of withdrawal in the cases provided by law, for example, in the case of personalized products or made according to the specifications of the Client and in those cases in which deal with sealed products that are not suitable to be returned for reasons of health protection or hygiene.
To exercise the right of withdrawal, the Client must complete the Withdrawal Form[2] and send the Product to be returned to FUTBOL EMOTION together with all the packaging.
Once the right of withdrawal has been exercised and, in any case, within a maximum period of fourteen (14) calendar days from the date of receipt of the Product, FUTBOL EMOTION will make the payment to the Customer corresponding to the full amount of the purchase of the product. Product and, where appropriate, delivery costs.
Without prejudice to the right of withdrawal provided for above, FUTBOL EMOTION accepts the return of the Products in accordance with the provisions of the Return Policy.
Personal data protection
In relation to the personal data provided by the Customer during the Product purchase procedure, FUTBOL EMOTION, in its capacity as Data Controller, will treat them in order to manage the sale and delivery of the Products contracted through the Web, as well as, where appropriate, to send informative communications to the Client through personalized automated analysis.[3]
The Client may exercise their rights of access, rectification, deletion, or others, by sending an email to protecciondatos@futbolemotion.com.
In the event that the Client wants more information on the Privacy Policy, they can consult it through the link: http://www.infoprotecciondatos.eu/p7142018/
Complaints and claims
The Client must contact FUTBOL EMOTION, through the means indicated at the beginning of the General Contract Conditions, to express their complaints and claims, FUTBOL EMOTION committing to make available the sheet or claim form to be able to attend to them as soon as possible. as soon as possible and, in any case, within one month from when they are submitted.
Nullity
If any of the clauses of the General Contract Conditions were declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of it that is null or ineffective and they will remain in force in all others, considering that such provision or the part thereof that is affected has not been made. For this purpose, the General Contract Conditions will only cease to be valid exclusively with respect to the null or ineffective provision, and no other part or provision thereof will be annulled, invalidated, harmed or affected by such nullity or ineffectiveness.
Applicable law and jurisdiction
The General Contract Conditions will be governed and interpreted in accordance with Spanish law.
In accordance with art. 14 of Regulation 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters, the Client is informed that they can submit their claims to the dispute resolution platform Available at the following link: http://ec.europa.eu/consumers/odr/
Likewise, in the event that any conflict or discrepancy arises in the interpretation and/or application of the General Conditions of Contract, the competent Courts will be those established by the applicable regulations in terms of competent jurisdiction in matters of consumers and users.
WITHDRAWAL FORM SAMPLE
By sending this duly completed form, I notify FUTBOL EMOTION that I exercise the right of withdrawal in relation to the contracted Product detailed below:
Date
Customer
Order number
Contact email
mailing address
The Client accepts the return of the amount paid on the day, without interest, through the same payment method used
[1] We have seen that a surcharge of €2.99 is expected if paid by "Cash on delivery". It must be taken into account that article 60 ter of RDL 1/2007 provides: “Charges for the use of means of payment.1. Entrepreneurs may not bill consumers and users, for the use of certain means of payment, charges that exceed the cost borne by the employer for the use of such means.
[2] We recommend enabling an online form according to the model attached at the end of the General Contract Conditions (see model at the end of the CCGG)
[3] The existence of "automated decisions" (decisions based solely on automated processing without human intervention), including "profiling"[3], requires reporting on the logic applied, as well as the importance and expected consequences of such processing for data subjects; Likewise, we should enable a specific consent in this regard that could be included in the purchase procedure when the CCGG are accepted.
